Questions & answers
Ordering, payment, delivery and partnership.
Questions
Good to know
Call or WhatsApp us, we reply in Hindi or English.
WhatsApp usIs the face wash suitable for my skin type?
The face wash is made for all skin types and is paraben free and sulphate free. If you have very sensitive skin, try a little first, and stop using it if irritation occurs.
How does the Buy 1 Get 1 offer work?
You pay ₹599 and get two 100 ml bottles. Choose the number of offer packs on the product page, add to cart and order.
How do I pay?
After placing the order you see our UPI scanner and bank account. Pay the exact amount, then enter the UTR number or upload the payment screenshot. We confirm the order on WhatsApp after checking it.
Do you deliver all over India?
Yes. We ship to every state. You get the courier name and tracking number on your order page and on WhatsApp once it is shipped.
How can I track my order?
Open "Track order", enter your order number (for example DK-1001) and your mobile number. Your order page shows each step.
How often should I use the face wash?
Twice a day, morning and night. Massage gently for 1 to 2 minutes and rinse with water.
How can I become a distributor or CSA?
Fill the partner application on the Distributor page. We are appointing one CSA per state, plus distributors and metro beauty counters. Our team calls you to discuss terms.
When will EPILATION products be available?
The EPILATION hair removal spray, cream and soap are launching soon. Send an enquiry from the product page and we will tell you the price and date.