Returns & refunds

Damaged or wrong product

If your parcel reaches damaged, or you got a wrong product, WhatsApp us a photo of the parcel and the product within 48 hours of delivery. We check it and send a replacement or refund the amount.

Opened products

For hygiene reasons, opened or used cosmetics cannot be returned.

Cancelling an order

You can cancel before the order is shipped: call or WhatsApp us with your order number. If you have already paid, the full amount is refunded to the same UPI / bank account.

Refund time

Refunds are sent to your UPI / bank account after we confirm them, usually within 5 to 7 working days.